Refund policy

Afrofa Return & Cancellation Policy

Last updated: June 2026

At Afrofa, we build clothing differently to respect the planet. Because we operate on a strict print-on-demand model, your choices directly impact our production. Please read our policy carefully regarding returns, cancellations, and your legal rights.

Our Policy: General Returns & Exchanges

Because every Afrofa piece is printed and made specifically for you when you place your order, we do not accept standard returns or exchanges for a change of mind or incorrect size selection outside of your statutory EU rights.

When nothing is produced until it is ordered, there is no surplus stock to restock a return into. There is no warehouse of waiting garments. Every item that exists was made because someone wanted it. Accepting blanket returns would mean producing garments that ultimately go unsold, discounted, or discarded—which is exactly the cycle of waste we built Afrofa to avoid.

What this means for you before you buy

Because we want to minimize waste and ensure you are happy with your order, we highly encourage you to:

  • Check the size guide on each product page carefully and measure a garment you already own to compare.

  • Read the product description, including the material composition and fit notes.

  • Contact us at hello@afrofa.com if you have any questions about sizing or materials—we are happy to help before you buy!

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, we will make it right under the EU Legal Guarantee. This is unconditional.

Please contact us at hello@afrofa.com within 14 days of receiving your order, including:

  1. Your order number

  2. A clear photo showing the issue

  3. A brief description of the problem

We will review your message and arrange a replacement or full refund as quickly as possible. We do not require you to return the faulty item in most cases.

Cancellations

If you need to cancel your order, please contact us at hello@afrofa.com as soon as possible after placing it. Production begins shortly after an order is received. If we are able to cancel your order before our printing partner begins production, we will issue a full refund immediately. Once production has started, the order can no longer be canceled.

EU Consumer Rights & The 14-Day Right of Withdrawal

Afrofa is based in Poland and operates transparently under EU consumer protection law.

1. Custom/Personalized Items vs. Catalog Items

  • Custom/Personalized Goods: If you order a product where you have explicitly customized the design (such as adding custom text, uploading your own art, or modifying a graphic specifically to your instructions), the 14-day right of withdrawal does not apply under Article 16(c) of Directive 2011/83/EU. These items cannot be returned or canceled for a change of mind.

  • Standard Catalog Goods: If you purchase an item featuring our own standard pre-made designs directly from our catalog, you legally retain the right to withdraw from the purchase within 14 days of delivery under EU law, without giving a reason.

2. How to Exercise Your Right of Withdrawal

In compliance with EU Directive 2023/2673, if you purchased a standard catalog item, you can exercise your right of withdrawal by clicking our digital "Withdraw from contract here" link located in our website footer, or by contacting us at hello@afrofa.com with an unambiguous statement of withdrawal.

3. Strict Conditions for EU Returns (Buyer's Remorse)

If you choose to exercise your 14-day right of withdrawal for a change of mind on our standard catalog items, you must strictly adhere to the following statutory conditions. Failure to meet these requirements will result in a rejected return or a deducted refund:

  • The Consumer Bears 100% of Return Shipping Costs: In accordance with Article 14(1) of Directive 2011/83/EU, Afrofa does not provide free return labels, nor do we reimburse return shipping fees. You are entirely responsible for organizing and paying for the return shipment to our facility in Poland.

  • Trackable Shipping Mandatory: Because the burden of proof for the return rests entirely on the consumer under EU law, you must use a trackable, insured shipping service. If a returned package is lost in transit without tracking, no refund will be issued.

  • Zero-Tolerance Condition Policy: Items must be returned in pristine, original condition—unworn, unwashed, unaltered, and free of any odors (such as smoke or perfume), pet hair, or makeup stains.

  • Diminished Value Deductions: You have the right to inspect the garment as you would in a physical retail shop. However, if the item is returned with signs of extended wear or damage, we legally reserve the right to deduct the diminished value of the clothing—up to 100% of the purchase price—from your final refund.

  • Original Delivery Costs: If you return the entire order, we will refund your original standard shipping cost. If you chose an upgraded/express shipping method at checkout, only the value of our cheapest standard shipping rate will be refunded.

Still have a question?

Contact us at hello@afrofa.com. We are a small team and we read every message.